Lots of things are changing in today’s world of business. The position of companies with an established name and reputation is being challenged, and disruptive start-ups are beginning to dominate the entrepreneurial landscape. Making customer experience more personal is key to surviving and winning the battle with your competitors. Steal the customer’s heart and then […]
Many managers today are involved in a transformation to a more digital organisation, in order to continue to cater to the needs of their target group. The search term ‘digital transformation’ brings up 373,000 hits in the search machines.
Laatst werd ik gebeld door een telemarketeer naar aanleiding van een event dat ik had bezocht. Mijn naam zal hebben gestaan op de inschrijflijst. Ik had tijdens het inschrijven een aantal (redelijk willekeurige) vakjes aangekruist omdat dit nou eenmaal verplicht was.
Customers are the foundation of a successful organisation. How can you as sales staff effectively discover the most profitable suspects and convert them into reliable customers?
Does customer acquisition play an important role in your company, but is there limited capacity in the sales department? Then the idea to outsource telemarketing will already have surfaced. Perhaps you have spoken with such agencies or have even already worked with them, but what precisely should organisations look out for when outsourcing? The following […]
Many organisations use a CRM system. However, the value of the information contained in such a system depends largely on its topicality and completeness. It is still common for organisations not to have this in order and for digital customer files not to be up to date. Inaccurate or incomplete data and duplicate data ensure […]
The advantage of outsourcing lead generation is that the calculation of the costs per lead is not very difficult. Basically you sum up all the costs linked to your campaign and you divide this by the number of leads. We can discuss the definition of a lead, but the best methodology is to consider only […]
In our ever evolving world, with the development of Cloud, Datacenter centralization and matrix organizations, how is it possible to determine local ICT spending ?
In April 1997, I spent my Easter holiday on the Red Sea and I met a Project Manager working for Informix in France. In January 1997, Informix threw an amazing party to celebrate the historical results of last quarter of 1996 and spend money as much as it was possible during these days.
I am more and more involved in call-center efficiency. Apart from the fact that all the agents or inside sales are complaining about the quality of the data, I have detected another weakness in their process.
Have you realized that you cannot open a magazine without reading about Big Data’s new possibilities? Big Data is possible thanks to the combination of 3 factors: cheaper storage platforms, more powerful software and the fact that everything now has a digital signature (GSM, Credit Card, Internet Access, GPS, Loyalty Cards…).
I do not want to assault any supplier but I am always surprised when I receive an offer from one of our existing suppliers. Every other week, I receive an offer by mail or by email from an existing supplier. Sometimes it is on purpose because they want to upgrade me, but most of the […]
Every supplier today is under pressure for prices and most of RFP insist on choices made on best prices. In our business, it is about price per address and price per agent per day or per hour. With the increasing power of procurement, in our very niche business, our customers are forced to ask around […]
We are buried with information via newspapers, radio, television, LinkedIn and the telephone, just to mention a few. This can range from informative to light-hearted and we store it in our memory, share it intensively with others, or bookmark it in one of many of our lists of favorites. After all, you never know when […]
An increasing number of organizations and businesses are recognizing the value of comprehensive, up-to-date information about (potential) customers and the market they operate in. They are realizing that this extensive know-how is helping them to work in a more calculated and therefore much more efficient manner.
I am surprised to see more and more companies claiming they are able to identify who is visiting your website. I hope some of them are going to read my blog and will react! Many Marketeers are convinced that through your IP address you can identify who is on your website. I am not an […]
Recently during a dinner, I started a conversation with my table neighbor. She was in the Marketing department of an ex-customer of Computer Profile. After a few minutes, we exchanged our business cards. She knew Computer Profile, but was not sure exactly what we are doing.